Effective Date: 1st August, 2025
Opportunity Knocking Pty Ltd and Opportunity Knocking Occupational Therapy (referred to as “Opportunity Knocking”, “we”, “us”, or “our”) are committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the APPs is available at www.oaic.gov.au.
Personal Information refers to any information or opinion that identifies an individual. This may include your name, email address, phone number, address, or IP address.
We may collect this information through:
Enquiries via our website or email,
Telephone or in-person conversations,
Intake forms and documentation,
Cookies and website analytics,
Publicly available sources,
Third parties (where permitted).
We collect personal information to:
Provide you with our services,
Respond to enquiries,
Send updates or relevant communications (you can unsubscribe anytime),
Comply with legal or regulatory obligations.
Sensitive information includes data such as your racial or ethnic origin, religious beliefs, health or medical history, or criminal record.
We only collect and use sensitive information:
With your consent,
For the primary purpose for which it was obtained (e.g. therapy services),
Where required or authorised by law, or
When necessary to prevent a serious risk to your health or safety.
We collect non-identifiable information about how users interact with our website, such as browser type, language preferences, referring sites, and timestamps.
We also use cookies to:
Improve user experience,
Understand how our site is used,
Serve remarketing ads via Google AdWords (see Section 5).
You can opt out of cookies via your browser settings, though this may affect site functionality.
Our website may contain links to external websites. These are not operated or controlled by us. We recommend reviewing the privacy policies of those sites, as we are not responsible for their practices.
We use Google AdWords remarketing services to advertise to previous visitors to our site. This may include displaying ads to those who have visited our website but not submitted an enquiry. Ads may appear on Google search results or across the Google Display Network.
Third-party vendors, including Google, use cookies to serve these ads based on past visits. You can manage ad settings or opt out via the Google Ad Preferences page.
We may disclose your information:
To employees, contractors, or service providers working with us (who have agreed to confidentiality),
When you provide consent,
If required or authorised by law (e.g. subpoenas, safety concerns),
To prevent serious harm to yourself or others.
We do not sell or rent personal information.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
When no longer required, personal information is securely destroyed or de-identified. We are required to retain most client information for a minimum of seven (7) years in accordance with legal and professional obligations.
You have the right to access and correct your personal information. To make a request, contact us using the details below. We may need to verify your identity before releasing information. There is no charge for access requests, though a fee may apply for copies or administration.
We strive to keep your information accurate and up to date. Please let us know as soon as possible if your personal details change.
We may update this Privacy Policy from time to time. All changes will be published on this page with the revised date. Continued use of our services and website implies acceptance of the latest version.
For any questions, access requests, corrections, or privacy complaints, please contact:
Postcode: PO Box 6058, Brown Hill VIC 3350, Australia
Email: hello@opportunityknocking.com.au
Phone: 1300 791 752
